Web Chat Rooms

Adding ChatWing To Your Website
How do I add ChatWing to my website?

To get started, Register a new account. Once you have created your ChatWing account, you will be able to customize your chatbox. Once you have done this, you will be given html code that you must embed on your website. You also can create and use a Custom URL link like: chatwing.com/MyGroup . Or a Popout Chat button like “Chat Now”.
Can I change the text color and size?

Yes, everything is customizable, log in and check it out
Can I change the background color?

Yes, you can use many of our existing designs or your own image.
Does Chatwing support Leadpages.net?

Yes, please read these Instructions
Features
Does the chat application filter profanity?

You can create your own custom word filters for individual chats.
Does the chat application have any protection against spam?

Yes, we offer a system for chatbox admins to ban any spammers via IP address or Facebook or Twitter account. You can also add moderators and give them certain levels of access.
How can users sign in to the chat? Do users need to register?

Users do not need to register to join the chat. Users can sign in with Twitter, Facebook or as Guest. Guests can choose their name and avatar. You have the ability to choose which login options to offer such as only Facebook.
How many simultaneous chatters can Chatwing hold?

7000+
Does the chat application have any protection against spam or problematic users?

Yes, you can log in to your chatbox as admin and have the option to Ban individual users by clicking the "B" next to the problem guy message. You can also ban users via their Facebook or Twitter accounts and unban them from your Blacklist inside your dashboard.
Can I play music inside Chatwing?

Yes, we support MP3 URLs and adding more formats soon.
Can I upload an image as a background for my Chat?

Yes, but you have to upload it to a third party service and use the direct link.
Can I get my own chat URL Link like Chatwing.com/MyGroup?

Yes, you can get any custom link for each chat.
Is Chatwing secure?

Yes, you can enable SSL. However, you need to become a premium user in order to use this feature
Will Chatwing work on my Mobile device?

Yes, Chatwing is Android, Apple IOS, and Windows friendly.
What is Chatwing Network?

ChatWing Network allows your individual chat to become part of a "network" of other chatrooms together so users of everyone can communicate.
Why should I join a ChatWing Network?

Many websites do not have enough constant chatters to keep their Chatwing chat room active, by joining forces with other websites you will provide an active chat to your visitors.
Will I be able to delete messages in a network?

Yes, you can contact us and request to be a moderator of the chat network you are part of and then you will have these controls.
Am I able to ban and block other users chatting in the network?

Yes, you can contact us and request to be a moderator of the chat network you are part of and then you will have these controls.
How do i become a Moderator of the chat network I am part of?

Contact Chatwing direct with your chatbox url and the network you are part of and we will activate moderation controls.
Will my users know that this is part of a chat network?

No, users will simply have the ability to talk with more live chatters.
Can I leave the network I joined?

Yes, at any time you can log in to your dashboard and click "Leave" then your chat will only have chatters from your website.
Can I rejoin a network that I have left?

Yes, any time just log in to your dashboard and click "Join" the network you want to be part of.
Can I request you create a Chatwing Network around a new subject or for a specific language?

Yes, please contact us and let us know what topic network you would like.
Can I gather other websites based around a topic so we can all join together?

Sure, just let us know which subject network you would like to launch and we will prepare it for you.
Can I customize the look and feel of my Chatwing network chat widget?

Absolutely, you still have all the same customization options and features available.
Can I upload Video and Images into the chat or disable this feature?

Yes, you have complete control to allow this feature or not.
Can I see the users who are logged in?

Yes, using Chatroom theme you can see a roster of users.
Can I auto detect Links, Videos, and emails?

Yes, you have full control to enable any of these features.
Can I hide the number of users displayed?

Yes.
Can I disable the Idel Timeout?

Yes, this is customizable, put to ZERO to disable.
Can I customize my Chatbox Away Message?

Yes, you can edit any text you would like.
Can I switch from a Chatroom Theme to a Chatbox Theme or the other way?

Yes, you can easily change your style.
Can I add Moderators to my Chatroom and how many?

Yes, you can add unlimited moderators, just make sure the email of the moderator registers before you add them.
Can I assign Moderators different levels of control, and what levels?

Yes, you can choose to allow moderators to delete messages, block users, and view user IP address or any combination of these.
Can I unban users who have aplogized?

Yes, you have full control in your dashboard.
Admin Controls
Can I delete chat messages?

Yes, you can log in to the chatbox as admin and live delete individual messages by clicking the trash icon.
Can I Turn Off my chatbox?

Yes, you can do it when customizing your chatbox
Can I delete all messages or the entire chat conversation?

Yes, you can do it in your admin panel
Can I unban users if they bow?

Yes, you can unblock anyone via your dashboard.
Can I limit the log in options to only Facebook or Twitter?

Yes, you can choose any combination of Facebook, Twitter and guest.
chatWING Advanced Chatbox (Paid Version)
Is the lite package really free?

Yes. Live Chat is one of the best ways to grow a fledgling website and community, one of our missions is to make Live Chat available to everyone. However, the feature set for the Lite package is limited. For example, you can not choose which of the 10 social login options (Facebook, Twitter, Google, Instagram, ect..) is permitted at any time (they all are active), and most customization options are disabled. Still, we have taken care to ensure that the Lite package is a very attractive and affordable option for sites of all size.
Are there bulk discounts?

Yes. Please contact our sales team at info@chatwing.com if you are planning to make a purchase of 10 chatboxes and above.
Can i change packages at anytime?

Absolutely! Simply upgrade or downgrade to the package of your choice at any time.
How does the lite free chatwing work?

After you create an account, you have instant access to all the Lite Chatwing features forever. You can upgrade at any time by visiting the change plan page. You don’t need a credit card for Chatwing Lite, so feel free to use it unlimited.
What happens i want to upgrade from free to advanced?

If you feel ready to buy a paid plan you can do so using a credit card or PayPal directly from your chatWING Dashboard.
Do I have to start with a free 7-day trial?

Yes, we firmly believe you should only pay for software once you are convinced of its value. The best way to ensure that Chatwing Live Chat is the best fit for your organization is through our full-featured 7-day trial. Over the course of the 7-day trial, you will also understand the feature set, and be better positioned to use the software for your needs.
What happens after the free 7-day trial?

During the 7-day trial, if you don't want to continue using our service, you can simply downgrade your chatbox to Lite package. However, after the trial, you will have to pay $11.20 per month to continue using our services. If during the month, you want to downgrade your chatbox, you will receive partial refund.
Blogging and Website Platform Implementations
Will ChatWing work on my website?

Basically, ChatWing will work on any website that supports iframe. ChatWing does not require Flash to be installed in order to function correctly
What are the current known supported platforms?

Chatwing supports over 100+ known platforms some of them include, Wordpress, Facebook, Tumblr, Blogger, Blogspot, TypePad, LiveJournal, Wix, Weebly, WetPaint, ESPN Fantasy Sports League Sites, Bligoo, WebNode, Lefora, Jimdo and many more.

Chat App Builder

App Builder
How much does a Chat App cost?

It depends, we have numerous features and customization options available. Please contact us and we will provide a solution that will meet your budget.
How long does it take until my own app is live in the Apple App and Google Play(Android) App Stores?

About 1 week.
What do you need from me to get started?

We just need an image plus a Title/Description for your app. Contact us for specifics, it is really easy.
Can I have just an Android or iOS app built?

Sure, we recommend having both but just contact us and let us know which you would like.
Does the Chat App include all Chatwing existing features?

Yes! All chatwing web features are available inside your app.
Can I have my own name, company name or brand as the app?

Yes of course, everything is fully branded as your app!
I currently use Chatwing Free chat room, can i still get an app?

Absolutely, the app service supports all free chatboxes.
How many chat rooms can I have in my app?

Unlimited! Add as many as you want.
Can I send Push Notifications to all users who download my app?

Yes, you can send unlimited real time push notifications to all users.
Are all the users who download my app contact info stored?

Yes, all user info is saved in your dashboard.
Can i use my logo and customize the design and colors of my app?

Yes, all aspects can be customized.
Can I add/remove chat rooms inside the app in real time?

Yes, all features inside the app can be edited in real time.
Can I list myself or moderators by default for all users to private message?

Sure, you can have unlimited users display by default in all user private message area. Even display titles such as "Live Help".
How do I conduct Live Help in my app?

Your app will have a section available where you can display your name, or a title such as "Live Help" and users can simply touch and message you anytime.
Is there a web version of the instant messenger part of the app available so we can respond to high volume private messages from a browser.

Yes, each app has its own custom instant messaging interface.
Do I need to use the chatwing chat room service on my website to get a app built?

Nope, you can simply have a custom app without using any of the chatwing web services.
Can I charge users a 1 time payment or subscription service to be part of my app?

Yes, Chatwing supports IAP In-App-Purchasing so users can simply purchase directly inside the app and you will receive the money.
How do i know where people have been chatting in chat channels if my phone is turned off or i do ot have new message alerts activated.

Each chat room channel displays Real time New Message Counts next to each chat channel, these automatically sync when you open the app, so you can instantly see which chat channels have had activity while you"ve been away.
Can my app have Forum?

Yes, Chatwing Forum feature allows you to have a real threaded forum discussions inside your app. The forum also has a web version so use it on your website or from any browser.
Can i choose to receive push notifications and email alerts for new messages in the app?

Yes, all users can turn on/off both real time New Message Push notifications and email alerts.
Can my app have all my Audio files or Live Stream?

Yes, Chatwing supports radio station, podcasts and bands so whatever your use case is you have have all your audio files inside the app and let your users listen on demand.
If I have my own iOS or Android Developer account can I get the app submitted under my account?

This is possible but not recommended, please contact us to discuss the aspects of doing this.
Can I export all the chat history from my app?

Yes, by using the Chatwing advanced chat feature you are able to export all your chat history into 4 supported formats, PDF, CSV/Excel, Text, HTML.
Can I see and sort my users by the type of device or method they signed up with?

Yes, you can sort in many ways, including seeing users came from Web, iOS, Android, or Upload.
Can I integrate my RSS feed in my app?

Yes, simply save your RSS url into your app dashboard.
Can I customize all the text inside the app and edit the titles for each heading and channel?

Yes, edit all the texts in real time from your dashboard.
Can all my existing chatwing chatbox users be integrated into the app?

Yes! When you add your chat box to the app all the users instantly get imported.
Can I change the order of the chat channels inside the app?

Yes, from your dashboard the order of each channel, chat, and audio file can be changed.
What happens, I don"t have my own logo or can"t provide you the image needed?

Just let us know and we can create the image for you.
How many users can I have in my app?

Unlimited! We give you the tools and features to grow your app as big as possible!
I have an existing app and would like to integrate just your chat or other specific features, is this possible?

Please contact us to discuss details.
Email Marketing
How much does it cost to send emails?

$2 for each 10,000 emails.
Can I pay as I go?

Yes, no monthly fees.
SMS Marketing
How much does it cost to send SMS?

$15 for each 1000 SMS.
Can I pay as I go?

Yes, no monthly fees.
Emergency System
How can we alert users during emergencies?

Push Notification, Email, SMS/Text Messaging, and Web Chat. Any combination of these are possible.
Intranet Solution
Our company or organization is seeking a intranet solution, can we easily manage the on-boarding and off-boarding of users in real time?

Yes, all users can be managed in real time from your dashboard.
Does the Intranet Solution include a web version so people can access from their desktop or any browser along with the app?

Yes, all aspects of Chatwing services have web versions available from the browser.
Is it possible not to have my app visible in the app store?

Yes, we can work with you to make sure your app is only distributed privately.
I would like only user with a certain Email extension to be able to login to the app, is this possible?

Yes, this can be customized from your dashboard.

Additional Questions?

Contact Us
Thanks,
ChatWing Team

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