Chatting websites, a live chat widget and Facebook chat rooms are some of the things that are keeping people busy online. Facebook has already been part of people’s lives, including the chatting they do on the site. And people have also found a way of earning money while chatting.
Facebook has been visited by millions of people in different parts of the world. It has served them as they interact with their Facebook friends. They also get the latest news and activities of their online friends. Facebook users have been constantly entertained and informed in this site.
Individuals can create their profiles in this social networking site. One can write the country where they live, school where they graduated, birthday and other information. Other details such as hobbies, interests and other “Likes” may also be listed.
This social networking site has also been tapped by business-minded people. Many companies have chosen to advertise their products and services in Facebook. They want to reach their target audience in this site. Advertisements are found on Facebook and Facebook users can even show that they “Like” certain products.
Fan Pages in Facebook has also served companies. One can search the profile of a certain product that they like and be added as a Fan of that product on Facebook. This is a good marketing move for these companies.
Another tool that can be used is adding chatrooms in a Facebook Fan Page. These Facebook chatrooms will serve companies well and help them get more customers. They can insert a live chat widgetin the Fan Page for the use of the fans and users.
These Facebook chatrooms can serve your company well. The following are some of the advantages of chatrooms for entrepreneurs.
Customer Help Desk
One of the most important uses for chatrooms is the opportunity it gives the companies to connect with the customers. When customers have problems and concerns about certain products, these can be dealt with through chatting between both parties. When customers receive help they will most likely feel that what they think matters to companies.
Real Time
Another plus for chatrooms is the time element. Chatting between the customer and the company representative is in real time. Immediate answers can be given to questions asked. Customers may feel personally connected with another person on the other line.
Information
Important information can also be gathered in chatrooms. This can come in the form of contact information. Interested customers may provide this valuable information for future contact. This may well be the start of a good relationship between a customer and the company.
Advertising
Other information that might be helpful in future marketing strategies may include age, location or even interests of the customers. The more the company gets to know their buyers, the better they can use this information in targeting the right kind of people for their products and services.
If you’re an Internet marketer, you probably understand the enormous advantage of using social media widgets such as Facebook chat and Twitter buttons. From and Internet marketing standpoint, these widgets are excellent tools for engaging site visitors in topics that relate to the site’s subjects.
Websites are much more interesting with social media buttons, as they let you in on what your friends are up to online, and they also allow your friends to know what things you are exploring online.
But there is another interesting way to let your friends know what you are up to online. ChatWing’s latest version of its live chat button will be launched pretty soon (I actually can’t wait to test drive it on my personal sites).
What’s amazing about ChatWing’s new chat buttons is that it allows for a more seamless integration with your Facebook and Twitter profiles.
I recently had the opportunity to test the new widget out. I was impressed by how it allowed me to log in either with my Facebook profile or with my Twitter account or, most impressively, with both profiles simultaneously.
Check out ChatWing’s live chat button in action.
By combining your current social media approach with groundbreaking tools like chat widgets will certainly make your website perform beyond belief. Who knows what surprises with regards to traffic and sales combining these two tools together could bring?
For most websites that are not heavily funded, or blogs that are run by regular individuals, the hard part of implementing live chat widgets onsite is policing it full-time, 24 hours, seven days a week. It obviously takes a lot of vigilance to make sure that no one in the chat room posts foul languages and that the conversation are kept in decent levels.
Spamming is also another issue that needs to be addressed when setting out to implement a live chatting tool onsite. Spamming is simply annoying, and if unchecked, a chat room riddled with spam posts could turn visitors off and they could be turned away for good.
For sites with lots of financial resources, they can easily hire someone to moderate their site’s chat rooms. However, for those who lack the funds necessary to get someone to police their onsite chat rooms, here are some tips that could help you somehow keep your site free from unwanted visitors.
Tip number 1. Use live chat solutions that has automatic filtering features. There are live chatting tools out there that automatically edit out words that are off or at least appear to be off. They also do a great job of filtering out spammers and other suspicious users.
Tip number 2. Set very specific rules. Set rules such as making it compulsory to log in with properly identified profiles. If you are using ChatWing’s live chat widget, that shouldn’t be a problem, as users can log in with their Facebook and Twitter profiles making them properly identifiable somewhat.
Also make sure to make it very clear to visitors that repeat offenders will be booted out for good.
Tip number 3. If you don’t have the financial resources to hire someone to look after your site’s chat room, pray that no one does something silly while you’re not on. Joking aside, when you’re on, go over the conversation on your website. Take note of the people posting silly stuff and have them banned from ever using your chat room.
Drop us a line for comments on ChatWing’s live chat widget. Tell us your thoughts and let us know what features you would like for us to integrate. Send your messages to [email protected].
In the next couple of weeks, ChatWing will be rolling out with an all-new live chat widget that is poised to transform the way we communicate with our audience onsite. You can test-drive ChatWing’s newest onsite live chat tool here.
As you can see, ChatWing’s live chat button does more than just let you and other users chat in real-time. With full social media integration, you can cross-share your chat messages to your Facebook and Twitter profiles.
ChatWing is indeed going to be one of the most useful onsite tools out there, and here are three ways to use it on websites.
Improve bounce rate
As previously discussed (link), bounce rate is obviously a search engine ranking factor. With high bounce rates, it could mean that the site is not as relevant as it has been made to appear. A high bounce rate is also an indication of the site not being “sticky” enough for the users. To remedy this, a good chatting tool such as ChatWing’s should be implemented to get visitors engaged on topics relating to the site’s products or services.
A good customer service platform
ChatWing’s live chat solutions can also be used as a good customer service platform where visitors or customers can make their feelings known or where they can ask their questions. With this real-time communication tool, their concerns and issues can be immediately addressed. Now, customers can say goodbye to expect-a-response-within-24-hours resolution.
Best of all, it’s the “networking” that excites us
Yes, even we at ChatWing are so excited to launch our very own chatting tool that links related websites using our service. With our unique networking feature, we’re sort of raising the bar even higher for social + real-time communication.
To get your very own live chat widget for your website, visit www.chatwing.com today.